Refund Policy
Refunds on Cupcakes & Jarcakes will not be given except in exceptional circumstances, at our discretion. Cupcakes and Jarcakes are made to order, and are a perishable food product, so cannot be re-sold in accordance with Consumer Law.
Refunds or Exchanges on retail stock will not be considered in the event of change of mind, so please choose carefully.
Due to hygiene reasons, refunds and exchanges will not be given on food products or products with come into direct contact with food, according to Consumer Law. This includes, but is not limited to, Sprinkles, Food Colouring, Piping Tips & Bags, and Ingredients.
Should you receive damaged, faulty, or incorrect stock, please contact us at hello@thedailycupcakeco.com within 5 days of receiving your order for next steps.
Returns are managed on a case-by-case basis. Please contact us BEFORE initiating a return, within 5 days of receiving your order at hello@thedailycupcakeco.com. If approved, items need to posted, with tracking, within 5 days, in unused, unopened condition. Shipping and return shipping costs are the responsibility of the customer, and will not be refunded.
Refunds will be issued within 2 business days of confirmation, back to the original payment method.
Store credit issued is valid only for the product, and does not include delivery charges.
For retail stock orders, cancellation will only be considered prior to dispatch, and will incur a 10% restocking and administration fee. This will be deducted from your refunded amount, along with any payment processing fees. Once the order has been dispatched, we cannot cancel it, and it will be considered a change of mind purchase.
We will always work with you to rectify any problems, so be sure to reach out if you are not satisfied with any aspect of our service.