Shipping Policy

Austraila-Wide Delivery

  • All orders are dispatched within 1-2 business days of receipt, or if pre-ordered, the Monday of the selected week.

  • Orders are posted Monday-Thursday in an effort to minimise perishable items spending extended periods of time in postal warehouses over the weekend. Orders received from Thursday-Sunday will be sent from Monday onwards.

  • All orders are sent with tracking. Tracking details will be emailed to the customer upon dispatch.

  • We use Australia Post as our third party delivery partner. Deliveries are made within business hours.

  • We recommend selecting Express Post for orders containing Jarcakes. The vast majority of orders are received within 2-3 business days, however rural areas may be delayed by an additional day. Time-frames for arrival can be found on the Australia Post website here. Enter 2340 as the ‘Shipping from’ destination.

    • Aust-Post Standard Delivery Estimates:

    • NSW & ACT: 2-5 Business Days

    • VIC, QLD, SA, TAS: 3-7 Business Days

    • WA & NT: 5-9 Business Days

    • Aust-Post Express Delivery Estimates:

    • NSW & ACT: 1-2 Business Days

    • VIC, QLD, SA, TAS: 2-3 Business Days

    • WA & NT: 3-5 Business Days

  • A flat rate of $14.95 applies to Standard Post, and $18.95 for Express Post.

  • Orders can be shipped to any address within Australia that are within the Australia Post network. Authority to leave is assumed on all orders, and if no one is present to accept the delivery, Australia Post will leave it in a safe place, at their discretion.

  • We cannot be held responsible if the incorrect shipping details are provided. Should the item be undeliverable, or returned to sender, we will not be responsible for reimbursement of shipping costs, or give a product refund based on incorrect information entered by the customer.

  • In the event that your order arrives damaged or is incorrect, please contact us with a photo of your order and brief description and we will discuss a next steps. If the issue is a fault of ours, we will offer a replacement or refund of your order. If the issue is the fault of our shipping partner, (i.e. damaged in transit), please contact Australia Post and use your tracking number provided via email when your parcel was shipped. Should we investigate this issue on your behalf, liability is limited to the amount of any compensation we are able to recover from the third-party postal service, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

Local Delivery - Tamworth 2340

  • If no-one is at the delivery address to accept the product, the product will be left in a safe, weather protected space at the address specified, as we see fit. Where necessary, we will cover with cardboard to shelter from direct sunlight.

  • Local delivery charges are determined according to suburb, and delivery costs will be added to your order before processing, if relevant. We offer free local delivery within 10kms of the Tamworth CBD.

  • If the incorrect delivery details are provided or we are unable to gain access to the property, we may need to contact you to arrange re-delivery which may incur a re-delivery fee. No refunds will be given based on incorrect details, or lack of access.

  • Delivery is available Monday-Friday, with the exception of custom orders which can be delivered 7 days a week, at our discretion. Weekend delivery may incur a surcharge.